Which is the Best Credit Card in India?

In a recent survey named “The Total Customer Satisfaction Survey” by MaRs in association with the Hindustan Times, American Express turned out to be the best credit card in terms of customer satisfaction.

The survey, carried out in 12 cities across India, reflects the responses of just under 3,000 credit card holders who rated their experiences on a variety of topics, including benefits and services, rewards and redemption, and billing.

The maximum possible score was 1,000.

Top 4 Multinational Bank Credit Cards

  1. American Express – 796
  2. Citibank – 767
  3. HSBC – 753
  4. Standard Chartered – 715

Top 5 Domestic Bank Credit Cards

  1. HDFC Bank – 762
  2. ICICI Bank – 753
  3. Bank of Baroda – 744
  4. Kotak Mahindra – 737
  5. Axis Bank – 736

I have personally used both American Express and Citibank and I would agree with the survey results.

I had once applied for Standard Chartered card online and there was no follow up from their side for collecting documents for almost three months. I really don’t want to go with a company which has such slow customer acquisition process. Imagine the customer care and complaint resolution speed then.

How about you? Which is your preferred card and why?

6 thoughts on “Which is the Best Credit Card in India?

  1. I have been using Citibank Card for almost 5 years. I am totally satisfied with their service.

  2. I like Ciitbank as they have a lot of cards to choose from. I like their cash back card the most as they give 5% cash back for utility bills payment.

  3. I think most of credit card companies find innovative ways to cheat customers

    • I understand that you might have a bad experience with Credit cards. But you should understand that credit cards are like double edged sword. If you use it well it would save you money, give reward points but if you delay your payment or pay only min-due you are in for trouble.
      Be cautious and it would reward you back!

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